Privacy Policy

Privacy Policy

This Privacy Policy explains how FirstHand Travel (“we”, “us”, “our”) collects, uses, stores and discloses your personal information.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).

ABN: 98 415 012 745

1. What information we collect

We collect personal information necessary to provide travel services to you.

This may include:

full name (as per passport)
date of birth
contact details (email, phone, address)
passport details (including number, nationality and expiry date)
emergency contact details
travel preferences (such as dietary, medical or accessibility requirements)

We only collect information that is reasonably necessary for booking and managing your travel arrangements.

2. How we collect your information

We collect personal information directly from you when you:

submit a booking or enquiry
complete forms on our website
communicate with us via email, phone or messaging

We may also receive information from third parties where necessary to complete your booking (for example, travel companions or suppliers).

3. Why we collect your information

We collect and use your personal information to:

arrange and manage your travel bookings
communicate with you about your travel
provide quotes, invoices and itineraries
comply with legal and regulatory requirements

We may also use your information to send you marketing communications, where you have consented or where permitted by law. You can opt out at any time.

4. Disclosure of your information

To provide travel services, we may disclose your personal information to third parties, including:

airlines
hotels and accommodation providers
tour operators and wholesalers
insurance providers
payment processors

These third parties may be located in Australia or overseas.

5. Overseas disclosure

As part of arranging international travel, your personal information will often be disclosed to overseas recipients, including travel suppliers and service providers.

These recipients may be located in countries with different privacy laws. By proceeding with a booking, you acknowledge and consent to this disclosure.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes the use of secure systems and encryption where appropriate (for example, sensitive information such as passport numbers and dates of birth).

7. Payment information

We do not store your credit card details.

Payments are processed through secure third-party providers such as Stripe or directly by travel suppliers.

8. Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how users interact with our website and to improve our services.

This information is generally anonymised and does not identify you personally.

9. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

To do so, please contact us using the details below.

10. Complaints

If you have a concern about how your personal information is handled, you may contact us. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

FirstHand Travel
Email: info@travel.firsthand.au
Website: https://travel.firsthand.au

Version 1.0 — April 2026